DeliveryOur check out system is designed so you can choose the best option to suit your needs when it comes to delivery, just choose from the drop down menu.
You also have the option to collect your order instore for free from our shop in Dufferin Avenue, Bangor, the following day from when you place your order. Please wait on confirmation email to say that your order is ready for collection before arriving.
We send every order within the UK by Parcelforce, Royal Mail or Fast way (or Collect Plus for larger items) which means that, all being well, you should, in most cases, receive your parcel within the estimated timescale.
Free & Standard delivery:please allow 7-10 working days for delivery.(In most cases it arrives in 2-3 working days)however please allow 10 working days before filing for missing parcel.
1st class signed for: should arrive in 1-5 working days ( in most cases it arrives in 1-2 days) however please allow 10 working days before filing for missing parcel.
We regret that we cannot process a delivery as missing or undelivered until the full 10 days have passed in either instance, this is in line with the delivery/courier guidelines as to when they consider a parcel to be missing/undelivered.
We always despatch your order quickly, however the delivery estimates are just that, delivery is not guaranteed within this timescale and parcels can occasionally take longer to reach their destinations. Deliveries in rare cases may take up to 10 days to arrive even if posted 1st class signed for, we aim to post swiftly and in most cases deliveries arrive promptly however they are not guaranteed and we can not be held responsible for delayed delivery. In the event of a delayed or missing parcel, after 10 days have passed please inform us in the first instance via email to email@example.com quoting your order details, we will then contact the courier/delivery company for confirmation that the item has or has not been delivered. If the item has been lost we will promptly refund you all charges and begin a compensation/complaint procedure via the courier/delivery company. Parcels sent to the Isle of Man, Isles of Scilly, the Channel Islands, certain parts of Scotland, Europe and the rest of the world will usually take a little longer to arrive.
If your order contains certain items that we are unable to post overseas, and if this is the case with any part of your order, we will contact you by email.
Customs charges are the responsibility of the buyer.
When your order has been dispatched we will send you an email notification advising you of this.
Should an order NOT arrive, please CONTACT US. We will do our very best to help. Often missing parcels are at the local sorting office waiting collection, if this is not the case then we must follow Royal Mail procedure if it was sent using Royal Mail. All other parcels can be checked using their track and trace systems.
Returns, Refunds & Cancellation PolicyUnwanted Item(s)To return your goods via post we recommend obtaining proof of postage and using an insured and trackable service, we will not be held responsible for goods lost during delivery. A full refund minus the shipping costs will be made on receipt of the returned goods after inspection.
regret that we cannot accept goods back without a valid returns number
which must be requested within 14 days of goods receipt.
***No exchange or return will be accepted on Earrings, Underwear, or any Cosmetic/Skincare due to hygiene reasons.
Should you need to return your item(s) for any reason please contact us in the first instance via email within 14 days of receipt with your original order number and the reason for the return. Please then await a return number via email and further instruction before sending back.
***Please note that the buyer is responsible for shipping costs when returning unwanted goods.
We double check every order to make sure it is in pristine condition before it is shipped however sometimes unfortunately accidents do happen during transit, if any of the parcels arrive damaged please ask the delivery company to note the damage before you sign for the parcel in order that we can raise a successful claim with them.
Should any of your products be faulty please inform us in the first instance within 3 days of receipt and await further instruction, we will either refund you the amount in full or send you a replacement free of charge after the goods have been returned to us and inspected if requested by us.
Changing or Cancelling An Order
You have the right to cancel your order within 14 days from the date you received your order. Items must then be returned to us in perfect resalable condition in original packaging with all tags attached within the next 14 days.
To cancel your order please contact us via email to, firstname.lastname@example.org or by post to, Doodle & Boom, 10 Dufferin Avenue, Bangor, Co Down, N Ireland BT203AA. Orders will be refunded (minus postage costs) once the items have been received back and passed inspection.
If you would like to amend your order and the order has not yet been dispatched we will happily take payment of the extra items and any extra postage and send the items out together. If your order has already dispatched we cannot add anymore items and you will be required to place an additional order.
Return postage is the responsibility of the buyer. We recommend that you post back using insured and signed for as we will not be held responsible for returns lost in the post. Should you be returning something because of an error on our part, or because of fault/damage we will refund any postage charges incurred in returning the item(s) to us by refunding your postage costs. If your original card used for making the purchase has since expired we will make other arrangements to send your refund.
All refunds are acted upon promptly the day it is received but can take up to 5 working days to show in your bank account.
Simply follow the returns procedure and get your original refund, then purchase your new items as normal OR contact us to arrange an exchange, however please remember the buyer is responsible for all original postage, return postage and postage of exchange.
Returning Items Purchased Online To The Doodle & Boom Store
Returns/Exchanges may also be made at the Doodle & Boom store. Please follow these simple steps.
1/ Email email@example.com within 14 days of order receipt and advise us of the items to be returned/exchange and reasons.Please include your original order number.
2/ Await confirmation and a returns number.
3/ Bring items to be returned/exchanged to the Doodle & Boom store within the following 14 Days from receipt of returns number, with original order print out receipt and returns number.
4/ For refunds leave items with a staff member who will issue you with a returns received receipt. Goods will be inspected later the same day and refund made if applicable minus any postage paid.
5/ For exchanges please present all info and products to a member of staff who will then arrange an exchange after goods inspection.
We regret that we cannot accept goods that have been purchased online back without a valid returns number which must be requested within 14 days of goods receipt.